Terms of Service

1. Who we are and what this covers

Darkhorse Traders LLC ("Darkhorse", "we", "us") operates KnockPlan (the "Service").

These Terms govern your use of the Service, including the app, the printed pieces it creates, the offer pages it hosts, and any support we provide. A signed order form or proposal ("Order") may add terms such as price, territory and setup work; if an Order conflicts with these Terms, the Order controls for that item.

By checking the box to accept these Terms, or by using the Service, you agree to them on behalf of yourself and the business you represent. If you do not agree, do not use the Service.

2. What the Service does, and what it does not do

The Service helps you organize property owners you choose to contact, prepares printed pieces (door sheets, letters, notes, postcards), provides message templates you can copy, tracks a follow-up plan, and hosts private offer pages that you create.

The Service does not send texts, emails or mail for you. You decide whether, when and how to contact anyone, and you send every message yourself from your own phone, email or mail.

The Service does not provide, sell, name or recommend any source of property or owner data. You upload data you obtained yourself.

We are not a lender, trustee, loan servicer, attorney, real estate broker or agent, housing counselor, or government agency, and nothing in the Service is legal, tax, financial or real estate advice. We are not a party to any transaction between you and a property owner.

3. Accounts

Accounts are created by us. You are responsible for keeping your password secure, for everything done under your account, and for telling us promptly at cody@darkhorsetraders.com if you believe your account has been used without permission.

Each login is for one person. Sharing a login, or letting someone use the Service on your behalf without their own account, is not allowed unless your Order includes additional users.

4. Your responsibilities and compliance

You are solely responsible for complying with every law that applies to your business and your outreach, including without limitation: the Telephone Consumer Protection Act and FCC rules, the National Do Not Call Registry and state do-not-call and telemarketing laws, CAN-SPAM, state mini-TCPA laws, quiet-hours rules, the Fair Housing Act, unfair and deceptive practices laws, real estate licensing laws, and any state law regulating contact with or purchases from owners in foreclosure (for example, laws governing foreclosure consultants and home equity purchasers in states such as California).

You must honor every opt-out request ("STOP", "no thanks", or any other request not to be contacted) immediately, and mark those contacts do-not-call in the app.

You must review every printed piece, template and offer page before you use it, and have your own attorney approve your letters, disclosures and contracts for your state. Templates are starting points, not legal documents.

You must follow the Acceptable Use and Outreach Rules, which are part of these Terms.

5. Your data and content

You keep ownership of the data you upload (lists, property data, notes) and your brand materials (name, logo, headshot, photos) (together, "Your Content"). You give us a limited license to host, process, copy and display Your Content only to provide and support the Service for you.

You confirm that you obtained Your Content lawfully, that you have the right to use it for the purposes you use it for, and that you own or have permission to use every logo, photo and image you upload.

For personal information about property owners in Your Content, you are the business that decides how it is used, and we process it on your instructions to run the Service. Our Privacy Policy explains how we handle it.

6. Offer pages and numbers

Offer pages show numbers you enter (value, payoff, repairs, your offer). They are your estimates, not appraisals or guarantees, and you are responsible for their accuracy. Offer pages always present all options, including listing with an agent, and highlight the option that nets the family more based on your numbers.

Each offer page is encrypted with a code shown to you once. We do not store the code, so we cannot open offer pages for you or recover a lost code.

7. Smart file reading

Some uploads are read by a third-party AI service to pull out addresses, names and dates. Results can be wrong or incomplete. Check every house before you act on it. Reading is limited to a monthly number of files per account.

8. Fees and payment

Fees are set in your Order. Unless your Order says otherwise: setup fees are due before setup begins and are non-refundable once setup work has started; monthly fees are billed in advance by invoice and are due within 10 days; and fees do not include taxes, printing, postage, phone or data costs, which are yours.

If an invoice is more than 15 days late we may suspend access after notice. The Billing, Refunds and Territory page explains cancellations, refunds and exclusivity.

9. Territory exclusivity

Exclusivity exists only if it is written in your Order, and only for the area, time and conditions stated there. Without an Order that says so, we may offer the Service to anyone in any area.

10. Our property

We own the Service, including the software, touch plan, templates, designs, wording and documentation. We give you a non-exclusive, non-transferable right to use them while your account is active, for your own business. You may not copy, resell, reverse-engineer or build a competing product from the Service, or remove notices or disclosures from any piece.

If you send us ideas or feedback, we may use them without obligation to you.

11. Availability and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may improve, change or remove features. We will give reasonable notice of changes that materially reduce what you paid for.

12. Ending your account

You may cancel as described on the Billing page. We may suspend or end your account for non-payment, for breaking these Terms or the Acceptable Use and Outreach Rules, or if your use creates legal risk for us or others.

After your account ends you have 30 days to export your data (Settings → Download everything). After that we delete Your Content from the Service, except copies we must keep by law or that remain in backups until they expire.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT PROMISE ANY NUMBER OF CONVERSATIONS, CONTRACTS OR PROFITS.

14. Limit of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR DEALS, AND OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR YOUR INDEMNITY BELOW.

15. Your indemnity

You will defend and indemnify us, our owners and contractors against claims, fines and costs (including reasonable attorney fees) arising from your outreach, your contact with property owners, your transactions, Your Content, or your breach of these Terms or of any law.

16. Law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Any dispute will be brought only in the state or federal courts located in Pima County, Arizona, and both parties consent to their jurisdiction. Before filing, each party will first try in good faith to resolve the dispute by email for 30 days.

17. General

These Terms, any Order, and the policies linked here are the entire agreement on this subject. If any part is unenforceable, the rest stays in effect. You may not transfer your account without our written consent. We may update these Terms; if the change is material we will ask you to accept the new version in the app, and continued use after that means you accept it. Notices to us go to cody@darkhorsetraders.com.

Contact

Darkhorse Traders LLC, 7959 N Thornydale Rd #89792, Tucson, AZ 85752, United States. Email cody@darkhorsetraders.com. Phone 520-261-9849.