Billing, Refunds and Territory

Plans and prices

Founding buyer (the first 5 customers): $500 one-time setup and $297 per month. The monthly rate stays the same for as long as your subscription stays active without a break. Founding buyers agree to take part in a short case study; your Order says what we may share.

Standard: $997 one-time setup and $497 per month.

Add-ons: caller or assistant login $49 per month; weekly list loading by us $200 per month; regional photo set $250 one time; an extra territory or county at the base territory price, scaled by notice volume. Other add-ons are priced in your Order.

Setup covers an onboarding call, your pricing interview, and printing your first pack on that call. If your Order shows different prices, your Order controls.

How billing works

We invoice you. Setup fees are due before setup begins. Monthly fees are billed in advance and are due within 10 days of the invoice. Prices are in US dollars and do not include taxes, printing, postage or phone costs.

Cancelling

Cancel any time by emailing cody@darkhorsetraders.com. Cancellation takes effect at the end of the month you have paid for; we do not charge after that. You keep access until then and have 30 days afterward to export your data.

Refunds

Setup fees are non-refundable once setup work has started, because that work is done for you specifically. Monthly fees are not refunded for partial months. If your Order includes a performance guarantee, its exact conditions are in the Order, and they are the only refund terms that apply to it.

Territory exclusivity

Each monthly plan includes one exclusive territory. Exclusivity is only granted in a signed Order, which names the area (for example, a county or a group of zip codes), the start date and the term. Territories are priced by notice volume, so a busier area may be a higher tier.

Activity rule: if no list is uploaded to your account for 30 days in a row, exclusivity for your territory ends and the area opens to other customers. Your subscription and your data are not affected.

To keep exclusivity you must stay current on payments and actively use the Service in your area, as defined in your Order (for example, a minimum number of houses worked each month). If those conditions are not met, we may end exclusivity after written notice and a chance to fix it.

Exclusivity means we will not sell the Service to another customer for that area during the term. It does not prevent anyone from buying homes, using other tools, or contacting the same owners.

Late payment

If an invoice is more than 15 days late we may pause access after notice until it is paid. Territory exclusivity may end if an invoice is more than 30 days late.